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Terms & Conditions

Processing Time
All items are handmade. If a product is not currently in stock, please allow 3–4 business days for production before it is shipped.


 

Shipping

  • Local Pickup: Available from Ramat Gan by appointment only. Please contact me via email or Instagram to schedule.

  • Locker Delivery via Done: Nationwide shipping is available through Done lockers at a flat rate of 30 ILS. Delivery time is up to 5 business days from the date of shipment.
     

Returns & Exchanges – Free and Easy

  • Return Period: Up to 14 days from the date of purchase. Items must be unused and in their original condition.

  • Via Done Lockers: Returns through Done lockers are available at a cost of 30 ILS, which will be refunded together with the product refund.

  • Via Registered Mail: Returns must be sent in a sealed envelope with tracking. The return address will be provided by email.
     

Please note: Marcia is not responsible for items lost during return shipping. Refunds will only be issued for items that are successfully returned.
 

Custom-made or personalized items, including pieces not listed on the website, cannot be returned or exchanged.
 

Customer Care
Your satisfaction is important to me. I'm always available for questions, special requests, or anything else you may need — feel free to reach out via email or Instagram.

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